Managed Services Programmes

OUTCOME-BASED WORKFORCE MANAGEMENT

(Outcome-Based Workforce Management)

We Don’t Supply People

We Take Responsibility for Outcomes

This is not outsourcing.

This is not manpower supply.

This is not payroll support.

This is a fully accountable, outcome-based workforce model.

You don’t pay for effort.

You pay for results.

Request a Programme Assessment

See If You Qualify

One contract. One accountable partner. Measurable outcomes.

Built for high-risk, high-performance operations across East Africa.

This Is a Select Engagement Model

We don’t work with everyone.

This service is designed for organizations that:

  1. Operate at scale or under high operational pressure
  2. Require predictable production or project outcomes
  3. Are ready to move from reactive workforce management to controlled delivery

Every engagement begins with qualification.

If there is no clear path to measurable impact, we don’t proceed.

From Managing Labour…

To Controlling Outcomes

Traditional models are built on activity:

  1. You carry 100% of delivery risk
  2. Costs increase while output remains uncertain
  3. Leadership teams manage labour instead of operations

This model changes everything.

With outcome-based delivery:

  1. Delivery risk transfers to us
  2. Productivity, cost, and compliance are controlled
  3. Workforce performance becomes predictable

As outlined in your programme model:

You stop paying for effort. You start paying for guaranteed results

You Don’t Buy Labour

You Contract Outcomes

We take full commercial ownership of:

  1. Workforce planning and mobilisation
  2. Productivity and cost control
  3. Supplier and subcontractor governance
  4. Delivery against agreed outputs

How the work gets done is our responsibility

What you pay for is the outcome — nothing else

Every Engagement Starts With a Deep Operational Audit

Before any programme is designed, we map:

  1. Workforce structure and deployment
  2. Operational bottlenecks and inefficiencies
  3. Production risks and downtime exposure
  4. Cost leakages across labour and processes
  5. Compliance and governance gaps

This is where most outsourcing models fail.

They deploy people before understanding the system.

We fix the system first.

Built on Lean Delivery and Proven Governance Frameworks

We apply structured methods to:

  1. Eliminate production waste
  2. Optimize workforce efficiency
  3. Align labour to output requirements
  4. Reduce downtime and idle resources

Combined with:

Proven Operations & Project Governance Frameworks

  1. Output-based KPIs
  2. Real-time performance tracking
  3. Escalation and accountability structures
  4. Continuous optimization loops

Result: Controlled execution. Predictable outcomes.

One Service Line. Two Delivery Models.

Managed Project Services (MPS)

Best for:

  1. Shutdowns
  2. Installations
  3. Time-bound work packages

Model:

Fixed or milestone-based delivery

Outcome:

Defined results within a controlled timeframe

Outcome-Based Delivery Programmes (OBDP)

Best for:

  1. Ongoing operations
  2. Production lines
  3. Multi-site workforce management

Model:

Output-linked pricing with KPI tracking

Outcome:

Long-term operational stability and performance

Most clients start with a pilot, then scale.

The Problems This Model Eliminates

  1. Lost production hours from workforce gaps
  2. Idle equipment due to labour inefficiencies
  3. Contractor disputes and rework
  4. Safety incidents from unmanaged teams
  5. Executive distraction from operational priorities

When labour becomes a variable risk,

this model becomes a strategic control mechanism

How We Deliver

1. Define Outcomes Before Work Begins

  1. Output targets
  2. Performance metrics
  3. Cost and risk thresholds

2. Design the Workforce & Delivery System

  1. Workforce size and skills mix
  2. Shift patterns and productivity benchmarks
  3. Supplier and subcontractor structure

3. Execute with Centralized Control

  1. Mobilization and onboarding
  2. Compliance and safety management
  3. Daily workforce coordination

4. Track Performance in Real Time

  1. Output KPIs
  2. Cost and productivity metrics
  3. Timeline and milestone tracking

5. Continuously Optimize

  1. Efficiency improvements
  2. Cost reduction
  3. Risk mitigation

Execution risk is removed before work begins.

You Pay for Results — Not Activity

Our commercial structure aligns directly with your outcomes:

  1. Fixed fee per output delivered
  2. Milestone-based payments
  3. Gainshare models for efficiency improvements

Built-In Risk Reversal

  1. Payments tied to verified outputs
  2. Performance-linked accountability
  3. Transparent dashboards
  4. Commercial exposure sits with us—not you

If results aren’t delivered, we don’t win.

What Clients Experience

  1. Faster mobilization (7–14 days)
  2. ≥97% workforce stability
  3. ≥99.8% payroll and output accuracy
  4. 100% compliance audit readiness
  5. Reduced downtime and cost leakage

Most importantly:

Your leadership team focuses on operations and growth — not labour firefighting

This Model Works Best For:

  1. Manufacturing operations
  2. Construction and infrastructure projects
  3. Energy and mining operations
  4. High-volume, labour-intensive environments
  5. Organizations under delivery pressure

We Limit Programme Launches

This model requires deep operational involvement.

To maintain delivery quality:

We onboard a limited number of programmes at any time.

Move From Workforce Risk to Delivery Certainty

If your organization is:

  1. Paying for labour but struggling with output
  2. Carrying risk from workforce inefficiencies
  3. Missing production or project targets

Request a Programme Assessment

What Happens Next

  1. Strategy session (30 minutes)
  2. Operational audit and gap identification
  3. Tailored outcome-based proposal within 48 hours

Not Sure If You Qualify?

Request a Qualification Review

One Partner. One Contract. Guaranteed Outcomes

LITARM CONSULTS

From workforce complexity…

To controlled, predictable delivery.